19th Ave New York, NY 95822, USA

Terms and Conditions

TERMS AND CONDITIONS

OVERVIEW

This website is operated by Organique Incorporated. Throughout the site, the terms “we”, “us” and “our” refer to Organique Incorporated offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

RESALE POLICY (PH)

In an effort to protect our brand and our customers, we do not authorize or support the reselling of our products anywhere, including but not limited to on websites like Lazada, Shopee, or any marketplace like Mercury Drug Corporation, Watsons, Southstar Drug, S&R, Landers, Rose Pharmacy Incorporated, Boardwalk PH, unless the products are purchased by an Organique Açaí -approved authorized reseller.

SHIPPING AND DELIVERY

Shipping & Delivery to Philippine residents only.

Our Online Store receives orders non-stop and you will receive your order based on the standard delivery times below:

AREA DELIVERY TIME
METRO MANILA 1-3 DAYS
PROVINCIAL 3-7 DAYS

*Working days exclude Sundays and Holidays

Please contact help@organique.com.ph if you have not received your package within 7 business days of receiving your tracking number.

Organique Açaí ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Organique Açaí , subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Organique Açaí does not take responsibility for stolen packages once they have been labeled “Delivered” by the post office carrier. If your package has been stolen please seek information from our Customer Care Team.

**Notice: During Holidays our shipping times can vary due to influx of orders, or closure of fulfillment facility, please be patient as we carefully hand pack each one of your orders with love!

CANCELLATION POLICY

If you wish to cancel your order, you must submit a cancellation notice immediately. Our Organique Açaí Fulfillment Team work incredibly fast to make sure that you get your Organique products as soon as possible!

You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices can be emailed to orders@organique.com.ph with the subject Order Cancellation. Our office hours are M-F 9 a.m. – 5 p.m..

RETURN POLICY

This Return Policy is applicable to the original purchaser of an Organique Açaí product only. If you are not fully satisfied or the product is delivered in a damaged condition, Organique Açaí may accept returns or exchanges of the product purchased directly from Organique Açai through organique.com.ph only when all of the following conditions are satisfied:

  • The product must be received by Organique Açaí within 14 days of purchase; no returns will be accepted after this time period;
  • The original purchaser must provide the receipt or invoice as received when the order was placed directly from Organique Açaí; and,
  • The product must be unopened and unused.
  • In addition, if the product is damaged or an item is missing, a picture of the product at the time of delivery must be provided.
  • Organique Açaí does not promise or guarantee any specific result or effect from using our products and blends. Organique Açaí shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.

To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at orders@organique.com.ph.

BILLING ERRORS

If You believe that You have been billed improperly, please notify Our Customer Care Department at help@organiue.com.ph. If We do not hear from You within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by You for all purposes, including resolution of inquiries made by Your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Us within thirty (30) days of its publication.

TERMINATING THIS AGREEMENT

This Agreement will remain in effect as long as You access the Website or order anything from the Website.

We reserve the right to terminate this Agreement without notice and/or refuse to sell to anyone who We believe, in Our sole discretion, (i) has violated any of the terms of this Agreement, (ii) is abusing the Products or the services we provide, or (iii) is unable to provide us with sufficient information to allow us to properly identify the customer’s real name, address, or other contact information.

REPRESENTATIONS

You understand and agree that the information we convey about our Products is obtained from independent third parties such as news agencies, scientific reports, and scientific / research entities (Third Parties). We do not warrant or represent that such information is error-free, and we do not represent or endorse any Third Parties or the methods that they use to arrive at their conclusions.

All Product specifications, performance data and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products will conform to such specifications or performance data.

The Website is the sole and exclusive property of Organique Incorporated or its licensors, and is protected by copyright and trademark laws of the Philippines. Do not use or copy any of the images, text, graphics, or other materials located at the Website without Our permission.

LIMITATION OF LIABILITY

In no event shall Organique Incorporated, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

YOUR OBLIGATIONS; AGE OF CONSENT

You agree to comply strictly with all of the terms of this Agreement. You also represent that (i) You are age eighteen or older, (ii) You have read this Agreement and understand its terms, (iii) You will not resell or re-distribute any Product that You order from the Website, unless authorized, (iv) Organique Incorporated has the right to rely upon all information provided to Organique Incorporated by You, and (v) Organique Incorporated may contact You by email, telephone or postal mail for any purpose.

Any notice required to be given under this Agreement to You may be provided to You by postal mail or by email. If notice is sent by email, such notice shall be sent to the last known email address that You provided to Us, and shall be deemed delivered once sent. Notices by customers to Organique Incorporated must be sent in writing to the following address:

Organique, Inc.

1101 Antel Corporate Center

121 Valero St.,Salcedo Village, Makati City, 1227

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Organique Incorporated its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your misuse or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify You by electronic mail of any such claim or suit, and cooperate fully (at Your expense) in the defense of such claim or suit. If we do not hear from You promptly, we reserve the right to defend such claim or suit and seek full recompense from You.

MISCELLANEOUS

This Agreement and all matters arising out of, or otherwise relating to, this Agreement shall be governed exclusively by the laws of the Philippines, excluding its conflict of law provisions. Venue for any matter arising from or related to this Agreement shall exist solely and exclusively in the Philippines.

In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney’s fees and costs incurred in connection therewith, including attorney’s fees incurred on appeal. No waiver of or by Organique Incorporated shall be deemed a waiver of any subsequent default of the same provision of this Agreement. If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from this Agreement.

Organique Incorporated shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay the Organique Incorporated.

All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement. This Agreement constitutes the entire agreement between the parties with respect to Your access and use of the Website and Your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters. Organique Incorporated reserves the right to change any of the provisions posted herein and You agree to review these terms and conditions each time You visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes Your acceptance of such changes. Organique International Corp. does not and will not assume any obligation to provide You with notice of any change to this document. Unless accepted by Organique Incorporated in writing, these terms and conditions may not be amended by You.